These Terms & Conditions govern the use of services provided by KOVA AI Information Technology Services. By using or availing KOVA AI’s services, the Client agrees to be bound by these Terms.

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1. NATURE OF SERVICES

KOVA AI provides AI-assisted automation services designed to support business operations by automating customer conversations, inquiries, order intake, and related workflows.

 

KOVA AI delivers automation systems, not manpower services, customer service staffing, or guaranteed revenue solutions. The services are designed to assist and streamline operations using predefined, business-approved logic and rules provided or approved by the Client.

 

KOVA AI does not act as an employee, legal agent, or authorized representative of the Client. All automated responses are issued on behalf of the Client based solely on Client-approved logic.

 

2. AI SYSTEM LIMITATIONS & HUMAN OVERSIGHT

KOVA AI systems operate as assisted intelligence, not uncontrolled artificial intelligence.

 

The Client acknowledges that:

• AI responses are generated based on configured rules, workflows, and data approved by the Client, and the Client remains fully responsible for the accuracy, legality, and business impact of all approved content.

• Human oversight may still be required for certain actions, including but not limited to:

  • payment verification,

  • courier or delivery confirmation,

  • sensitive approvals,

  • exception handling,

  • dispute resolution,

  • policy-based decisions;

• AI systems do not guarantee error-free, uninterrupted, or fully accurate operation in all scenarios.

• The Client acknowledges that automation decisions reflect configured business logic and do not replace managerial judgment or compliance responsibility.

 

KOVA AI shall not be held responsible or liable for any outcomes, losses, disputes, or damages resulting from Client-approved logic, workflows, policies, pricing, or operational decisions.

 

3. NO GUARANTEE OF SALES OR BUSINESS RESULTS

KOVA AI does not guarantee specific business outcomes, including but not limited to:

• increased sales,

• conversion rates,

• revenue growth,

• customer acquisition,

• business performance metrics.

 

Results may vary depending on the Client’s pricing, product or service quality, fulfillment capability, marketing efforts, demand, and overall business operations. KOVA AI provides operational automation support only.

 

4. CLIENT RESPONSIBILITIES

The Client agrees to:

• Provide accurate, complete, and updated business information, pricing, menus, policies, and operational rules;

• Review, test, and approve automation logic during onboarding and testing phases;

• Ensure compliance with all applicable laws, platform policies, and industry regulations;

• Assign appropriate personnel for required human verification and oversight.

 

KOVA AI shall not be liable for issues, errors, losses, or disputes arising from inaccurate, incomplete, or outdated information supplied by the Client.

 

5. SERVICE AVAILABILITY & MODIFICATIONS

Service availability and scope depend on:

• the selected package,

• the agreed scope of work,

• platform limitations and third-party dependencies.

 

KOVA AI reserves the right to modify, improve, update, or discontinue system features as necessary to maintain reliability, security, compliance, and performance.

 

THIRD-PARTY PLATFORM ENFORCEMENT

KOVA AI shall not be liable for any suspension, restriction, limitation, shadow ban, or termination of the Client’s social media pages, messaging platforms, advertising accounts, or related services imposed by third-party platforms, including but not limited to Facebook, Meta, Instagram, WhatsApp, or similar providers.

 

The Client acknowledges that all platform enforcement actions are governed solely by the policies, algorithms, and discretion of the third-party platform and are beyond the control of KOVA AI.

 

6. FEES, BILLING & NON-PAYMENT POLICY

Service fees are based on the selected package and agreed pricing.

• Onboarding and testing periods are provided at no cost, provided the Client proceeds with the live deployment. KOVA AI reserves the right to charge onboarding fees if the Client cancels after substantial configuration work has begun.

• Billing begins upon Client approval of the live system or seven (7) days after system delivery for review, whichever comes first.

• AI processing costs may vary based on message volume.

• Advertising spend is not included in service fees and is fully client-funded.

 

Non-Payment Enforcement

• Payments must be settled on or before the agreed due date.

• If payment is not received three (3) days before the due date, KOVA AI reserves the right to automatically suspend or shut down the AI system without further notice.

• No considerations, extensions, or grace periods are guaranteed unless granted in writing by KOVA AI.

• Services will resume only after full payment is received.

• Failure to settle payments may result in service suspension or termination.

 

7. PRICE ADJUSTMENTS

KOVA AI reserves the right to adjust service pricing due to changes in operational costs, platform fees, or service scope.

• Clients will be notified at least fifteen (15) days in advance of any price changes.

• Continued use of the service after the notice period constitutes acceptance of the revised pricing.

 

8. INTELLECTUAL PROPERTY

All automation logic, system architecture, workflows, configurations, methodologies, and proprietary processes developed by KOVA AI remain the exclusive intellectual property of KOVA AI. Client-provided content, data, and business rules remain the property of the Client.

 

Client business data remains the property of the Client.

 

The Client may not copy, resell, sublicense, reverse-engineer, or replicate KOVA AI systems or methodologies.

 

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, KOVA AI shall not be liable for:

• indirect, incidental, or consequential damages;

• loss of revenue, profit, or business opportunities;

• platform outages, suspensions, or third-party service failures;

• errors arising from Client fulfillment, logistics, or operational decisions.

 

Any liability, if applicable, shall be limited to the total service fees actually paid by the Client during the relevant billing period, and this limitation shall apply regardless of the legal theory of liability.

 

10. TERMINATION & EARLY TERMINATION FEES

Either party may terminate the service subject to:

• completion of the minimum contract term (if applicable);

• fifteen (15) days written notice.

 

Early Termination

• If the Client terminates the service before completing the minimum three (3) month term, counted from the live system activation date, a termination fee equivalent to one (1) month of service shall apply.

• This fee is intended to cover system setup, configuration, and operational costs.

 

KOVA AI reserves the right to terminate services immediately in cases of non-payment, misuse, or violation of these Terms.

 

11. DATA PRIVACY & CONFIDENTIALITY

Data Handling & Confidentiality

KOVA AI handles all Client data in accordance with its Data Privacy Policy and applicable Philippine data protection laws. KOVA AI shall not be liable for data breaches or losses caused by third-party platforms, hosting providers, or Client-side security failures. Client data is used solely for service delivery, system configuration, and operational support and shall not be sold, disclosed, or misused.

 

AI Data Use Limitation

All data processed under this Agreement shall be used solely for configuring, operating, and supporting the Client’s specific automation system in accordance with approved business rules and workflows. Client data shall not be reused, resold, or repurposed for unrelated services, other clients, or for training public or shared AI models.

 

12. FORCE MAJEURE

KOVA AI shall not be liable for service interruptions caused by events beyond its reasonable control, including but not limited to internet outages, platform downtime, natural disasters, government actions, or force majeure events.

 

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.